Privacy Policy

SkyFi ("we," "us," or "our") operates as an Internet Service Provider in Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Personal Information

When you purchase our services or create an account, we may collect:

• Full name
• Email address
• Phone number
• Physical address (if applicable)
• Payment information (processed securely through Paystack)

1.2 Usage Data

When you use our internet services, we automatically collect:

• Device information (MAC address, device type)
• Connection logs (date, time, duration)
• Data usage statistics
• IP address assignments
• Browser type and version

1.3 Payment Information

All payment transactions are processed through Paystack, a secure payment gateway. We do not store your complete credit card or bank account details on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide and maintain internet connectivity
• Process voucher purchases and bill payments
• Authenticate users and prevent fraud
• Monitor network performance and usage

2.2 Communication

• Send service notifications and updates
• Respond to customer inquiries and support requests
• Send promotional offers (you can opt-out anytime)
• Provide transaction receipts and invoices

2.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Troubleshoot technical issues
• Develop new features and services

3. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

3.1 Service Providers

• Paystack: For secure payment processing
• VTpass: For utility bill payment services
• EmailJS: For sending service notifications

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, including:

• Compliance with Nigerian Communications Act
• Response to lawful requests from law enforcement
• Protection of our rights and property
• Prevention of fraud or illegal activities

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit using SSL/TLS
• Secure Storage: Personal information is stored on secure servers
• Access Control: Limited employee access to personal data
• Regular Audits: Periodic security assessments and updates

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as:

• Your account is active
• Required to provide services to you
• Necessary to comply with legal obligations
• Required for dispute resolution (typically 2 years after account closure)

6. Your Rights

Under Nigerian data protection laws, you have the right to:

6.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete data
• Update your account information

6.2 Deletion and Restriction

• Request deletion of your personal data (subject to legal requirements)
• Restrict processing of your information in certain circumstances

6.3 Opt-Out

• Unsubscribe from marketing communications
• Disable cookies in your browser settings

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

8. Third-Party Links

Our website may contain links to third-party services:

• Paystack (payment processing)
• Social media platforms
• Partner websites

We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us